FAQ

Need urgent assistance? Please do not reach out via DM on social media, as these accounts are not regularly monitored or call 1.877.5.Cookie

We do not ship on Friday, Saturday or Sundays.

Cakes can freeze up to 3 months and are shelf stable for 2 weeks

*Do not refrigerate or freeze edible image cakes. Keep at room temperature.

We ship nationwide! If you are unable to choose a shipping method, please make sure you've clicked the button "Choose an Address" under the payment buttons, then update your address. UPS shipping options will appear.

Shipping is available nationwide using UPS for Ground and Express service. For orders requiring Saturday delivery UPS has an additional charge. Please note that when shipping notifications are sent out, tracking numbers beginning in 1Z, these are UPS tracking numbers.

The Cookie Cake Company IS NOT RESPONSIBLE FOR MISSED DELIVERIES DUE TO RECIPIENT BEING UNAVAILABLE or UPS error. Drivers reserve the right to leave a package if they feel it is safe, or not leave it if there is a concern - we do not request signatures for delivery. The Cookie Cake Company IS NOT RESPONSIBLE FOR DELIVERIES DUE TO INCORRECT OR INCOMPLETE ADDRESSES. The Cookie Cake Company IS NOT RESPONSIBLE FOR PACKAGES DAMAGED BY UPS OR FEDEX.

Please request delivery for 1-2 days prior to your event. Shipping is imperfect, so plan accordingly.

Cakes are made the day prior to shipping and frozen overnight.

Typical turnaround time is 2-3 days for orders.

All cakes are custom and handmade - CAKES WILL VARY IN APPEARANCE. PHOTOS ARE FOR REFERENCE ONLY. Especially if you are building your own. These are all special snowflakes, and no two will be alike.

Refund Policy: Products are made to order. No Refunds.

Privacy Policy: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to your name ("Personal Information"). The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

For Press Inquiries Or Collaborations Please E-Mail Info@TheCookieCakeCo.com